Refund policy

WHAT IS YOUR RETURN POLICY?

Effective Date: March 2017

(For products produced and delivered by Printful we refer to their return policy found here: https://www.printful.com/policies/returns)

Burgschneider will accept returns for items purchased on the Burgschneider online store that are received back within 30 days from the delivery date for a refund. Returns received after 30 days from the delivery date will not be accepted. We do not make exchanges. You may return for a refund and place a new order for the item, size, and color of your choice. Please note that shipping charges are non-refundable.

All returns MUST meet the following criteria:

  • Unworn
  • Unwashed
  • No scents or odors
  • No rips or tears
  • No other signs of being worn
  • All tags must be attached
  • All original packaging must be included
  • No COD (Cash/Check on Delivery) packages will be accepted

WHAT HAPPENS IF MY SHIPMENT IS REFUSED/CANNOT BE DELIVERED?

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Burgschneider and the customer will be credited for the product cost and tax, less shipping and handling. The customer will be required to place a new order and will be responsible for any associated shipping charges.

HOW DO I UPDATE MY ACCOUNT INFORMATION? 

If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located at the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.

RETURN COSTS


European Union: Self-paid

Switzerland: Self-paid

United Kingdom: Self-paid

Australia: Self-paid

Canada: Self-paid

United States: Self-paid

International: Self-paid

Germany: Free

RETURN PROCESS

Step 1: Send an email to online@burgschneider.com with the order receipt.

Step 2: Repackage garments, include the order receipt, and post the package to:

United States

Burgschneider Inc.
7453 Empire Drive
Suite 100 Building B
Florence, KY 41042

Canada

Burgschneider GmbH
2113 Ste-Catherine Est
Montréal (QC) Canada H2K 2H9

Australia

Burgschneider GmbH
Parcel Locker 10127 10718
528 Barkly St
WEST FOOTSCRAY VIC 3012
Australia

United Kingdom  

Burgschneider Ltd.
Rebellion Film Studios
Old Milton Road
Didcot, Oxfordshire
OX11 7HH
United Kingdom

Europe

Burgschneider GmbH
Oberurseler Str. 61-63
61440 Oberursel
Germany