Shipping policy

WHAT DO YOU CHARGE FOR SHIPPING?

We charge a flat shipping fee based on the destination region. Please note that for international orders, duties and taxes are not included in the shipping fee and must be paid by the customer upon delivery, as shown in the table below.

United States of America

  • Default shipping price:  7,99 USD
  • Free shipping for order over: 100,00 USD

Germany

  • Default shipping price: 4,99 EUR
  • Free shipping for order over: 50,00 EUR

Australia

  • Default shipping price: 19,99 AUD
  • Free shipping for order over: 150,00 AUD

European Union

  • Default shipping price: 7,99 EUR
  • Free shipping for order over: 100,00 EUR

Switzerland

  • Default shipping price: 15,99 CHF
  • Free shipping for order over: 100,00 CHF
  • Kindly note that any additional taxes, duties, or fees that may apply will be the responsibility of the buyer.

United Kingdom

  • Default shipping price: 7,99 GBP
  • Free shipping for order over: 100,00 GBP

Canada

  • Default shipping price: 19,99 CAD
  • Free shipping for order over: 150,00 CAD
  • Kindly note that any additional taxes, duties, or fees that may apply will be the responsibility of the buyer.

International

  • Default shipping price: 19,99 EUR
  • Free shipping for order over: 150,00 EUR
  • Kindly note that any additional taxes, duties, or fees that may apply will be the responsibility of the buyer.

Bulky goods

Please note that bulky goods always have an extra shipping price of EUR 25,00 even if free shipping was reached.

Pre-orders

Estimated delivery time for pre-orders is 90 business days.

HOW ARE PRODUCTS SHIPPED?

Orders placed before 1:00 pm EST will generally be shipped out on the same day*. Orders placed after 1:00 pm EST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or the next business day (if Monday is a holiday). You will be notified via email once your order has been shipped.

The shipping times within the US are 2-5 days.

North American orders will be fulfilled by our distribution center in 

7453 Empire Drive
Suite 100 Building B
Florence, KY 41042
USA

United Kingdom orders and returns will be fulfilled by our distribution center in 

Burgschneider Ltd.
Rebellion Film Studios
Old Milton Road
Didcot, Oxfordshire
United Kingdom

Other European and global orders will be fulfilled by our distribution center in 

Oberurseler Str. 61-63
61440 Oberursel (Taunus)
Germany 

Please note that all shipping times are in business days. We do not currently ship to any PO Box or APO/FPO addresses.

*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.

CANCELLATIONS

In-stock orders: Orders are authorized and processed in real-time, so canceling an in-stock order is very difficult. If you need to cancel, please contact Customer Service by email HERE as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for a refund.